Informatica Support Packages
We recognise that following investment in Informatica, continuous support is needed to ensure success, keep up with releases, patches, new features, accelerators, training, integrations etc.
DTSQUARED support packages accommodate our clients’ needs by providing a comprehensive support plan to suit an organization’s particular requirements.
We offer bespoke solutions to cater for all client sizes and requirements, including the following:
• Technical support via Zendesk (London based)
• User support via Zendesk (London based)
• Production* Support via Zendesk (London based)
• ‘How to’ documentation
• Planning, management and delivery
• Dedicated Customer Success Manager
• Training (on and off site, technical, user, integration, etc.)
• Professional services days monthly draw down (e.g. 2 days per month to use as required).
*Production Support is post issue resolution, but where a better solution is required in the long term.